Here is the updated set of Terms and Conditions.
Changes made:
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Section 1 (Information About Us): Added a bullet point confirming Ray is DBS checked.
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Section 4 (Customer Obligations): Added new clause 4.5 requiring a person aged 18 or over to be present upon arrival.
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Section 6 (Cancellations and Attendance): Updated clause 6.3 to specifically specify a 25% charge of the quoted amount if access is denied because an adult is not present (linking back to clause 4.5).
Crucial Legal Disclaimer: I am an AI assistant and not a qualified solicitor. This document provides a solid foundation based on standard UK business practices for your industry. However, for complete legal certainty and to ensure it fully complies with all current UK consumer laws (such as the Consumer Rights Act 2015), it is highly recommended that you have this document reviewed by a qualified legal professional before publishing it on your website.
Terms and Conditions
Last Updated: [Insert Today's Date]
Welcome to Extra Kleen. These Terms and Conditions ("Terms") govern the provision of professional cleaning services by us to you. By booking our services, you accept and agree to be bound by these Terms in full. Please read them carefully.
1. Information About Us
Extra Kleen is the trading name of Ray [Insert Last Name], a sole trader established in 1997.
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Principal Address: 15a The Village, Marton-in-Cleveland, Middlesbrough, TS7 8BE
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Contact Telephone: 07773 683457
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Contact Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Website: www.extrakleen.co.uk
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DBS Check: To ensure your peace of mind, Ray holds a current Disclosure and Barring Service (DBS) check.
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Area of Operation: We primarily serve Marton-in-Cleveland, Middlesbrough, and surrounding areas within Teesside.
2. Our Services
2.1. We provide professional carpet, upholstery, rug, and spot cleaning services using industry-standard methods, primarily hot water extraction (commonly known as steam cleaning).
2.2. We shall provide all necessary cleaning equipment, machinery, and professional-grade solutions required to carry out the agreed service.
2.3. We undertake to perform the services with reasonable care and skill, in accordance with good industry practice.
2.4. Whilst we endeavour to achieve the best possible results, we cannot guarantee the complete removal of all stains. Some stains may be permanent due to the nature of the spillage, the fabric type, age, or previous failed attempts at removal by others.
3. Quotations and Bookings
3.1. All quotations provided, whether verbally, via email, or through our website, are estimates based on the information provided by you.
3.2. A contract for the supply of services is formed between you and us only when we have confirmed a booking date and time with you.
3.3. Right to Revise Quote: We reserve the right to amend the initial quotation upon visual inspection of the property or items to be cleaned. If the level of soiling, size of the area, or nature of the fabric differs significantly from the description provided at the time of booking, we will inform you of any revised price prior to commencing work. You have the right to decline the revised price, in which case no work will be carried out and no charge will be made.
4. Customer Obligations
To ensure we can carry out the work safely and effectively, you agree to the following:
4.1. Access: You must provide clear and safe access to the property at the agreed scheduled time.
4.2. Utilities: You must provide access to a supply of clean running water and electricity at no cost to us.
4.3. Preparation of Area: Prior to our arrival, you should remove all breakable items, valuables, ornaments, and smaller items of furniture (e.g., dining chairs, coffee tables) from the areas to be cleaned. We are generally unable to move heavy items such as large wardrobes, pianos, or fully loaded bookcases due to health and safety and insurance restrictions.
4.4. Disclosure: You must inform us prior to the commencement of work of any known hazards, defects, weaknesses, or pre-existing damage to any carpet or upholstery, regardless of how minor.
4.5. Adult Presence: For safeguarding and liability purposes, a responsible person aged 18 years or over must be present at the property upon our arrival to grant access and confirm the areas to be cleaned. If we arrive and the only persons present are under the age of 18, we will be unable to carry out the service.
5. Fees and Payment
5.1. The price for the services will be the price agreed upon after inspection or as stated in our final confirmed quote.
5.2. Payment is due in full immediately upon completion of the service.
5.3. We accept payment by cash or bank transfer. Cheques are generally not accepted unless by prior agreement.
5.4. Failure to pay on time may result in us pursuing recovery of the debt. For commercial clients, we reserve the right to charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Cancellations and Attendance
6.1. We understand that circumstances can change. If you need to cancel or reschedule your appointment, we request at least 24 hours' notice.
6.2. Late Cancellation Fee: We reserve the right to charge a reasonable cancellation fee to cover lost business opportunity if an appointment is cancelled with less than 24 hours' notice.
6.3. Non-Access / Non-Attendance Fee: If we arrive at your property at the agreed date and time and are unable to gain access to carry out the work due to your failure to comply with clause 4.1 (Access) or clause 4.5 (Adult Presence), we will be unable to proceed with the job. In such circumstances, we reserve the right to charge a non-attendance fee equal to 25% of the total quoted amount to cover travel expenses and lost business opportunity.
7. Liability and Insurance
7.1. Extra Kleen maintains public liability insurance and treatment risk insurance suitable for our business activities.
7.2. Exclusions: We will not be liable for:
* Damage to any items you failed to remove from the cleaning area in accordance with clause 4.3.
* Pre-existing damage, wear and tear, or natural deterioration of fabrics.
* Colour migration, shrinkage, or other fabric reactions that are due to manufacturing defects or prior damage that was not visible before cleaning.
* Any re-soiling that occurs because you or others have walked on damp carpets or used damp upholstery before they are fully dry.
7.3. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by UK law.
8. Complaints and Satisfaction
8.1. Customer satisfaction is extremely important to Ray. If you are not completely satisfied with any aspect of the service, you must notify us as soon as possible, and in any event within 24 hours of the job being completed.
8.2. We will promptly inspect the work and, where the complaint is found to be valid, our primary course of action will be to return to re-clean the affected area at no additional cost to you to rectify the issue.
9. Data Protection
We will use the personal information you provide to us only to provide the services, process your payment for the services, and inform you about similar services that we provide, but you may stop receiving these at any time by contacting us. We will not pass your data to third parties for marketing purposes.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with English law. Any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.